Frequently Asked Questions
Q: When are orders despatched? A: We despatch orders every Tuesday and Friday, ensuring your products arrive promptly.
Q: How are UK orders sent? A: For our customers in the UK, we send orders through Parcelforce. You can track your order here. Just remember to add 001 to the end of your tracking number.
Q: What is the Christmas Hamper Collection? A: Our special Christmas Hampers for Jersey are a festive assortment of goods perfect for the holiday season. They are sent out on the 20th of December for local delivery.
Q: What is the deadline for Christmas Hamper orders in Jersey? A: To guarantee Christmas delivery in Jersey, please place your orders by 12pm on the 19th of December.
Q: When are Christmas Hamper orders sent to the UK and other regions? A: Orders for Christmas Hampers to the UK, Guernsey, Isle of Man, and Northern Ireland are despatched on the 8th and 15th of December.
Q: What is the last order date for guaranteed Christmas delivery to the UK? A: Make sure to place your orders by 12pm on the 14th of December for guaranteed Christmas delivery in the UK.
Q: Can I order alcohol in my Christmas Hamper for delivery to the UK? A: We apologise, but we are unable to ship alcohol to the United Kingdom.
Q: Can I have my hamper delivered earlier than the stated dates? A: Absolutely! If you wish to have your hamper delivered before the mentioned dates, please specify this when placing your order.
Q: What are your boutique's opening hours and location? A: Our high street boutique is open from 9am to 5:30pm Monday to Saturday at 33 King Street, St. Helier, Jersey JE2 4WF. Our Estate Shop at La Mare Wine Estate is open Monday to Saturday 10.30am - 3.30pm.
Q: How can I contact the boutique? A: You can reach us by phone at +44 1534 733090 or by email at maison@lamarewineestate.com.
Q: Can I visit your airport store anytime? A: Our airport store's opening hours vary based on flight schedules, so we recommend calling in advance at +44 1534 4811781 to avoid disappointment.
Q: What payment methods do you accept? A: Payments can be made through our website using the Worldpay system, by credit card (either secure online payment or by providing details via telephone, fax, or post), or by bank transfer – for the latter, please contact admin@lamarewineestate.com.
Q: What are your conditions of sale? A: Our sales conditions are detailed on our website. Click on "Terms and Conditions" before ordering to understand our process fully. This applies to purchases in-store, online, and by phone.
Q: What is your policy on corked bottles and wine quality? A: In line with international practice, we do not exchange corked bottles. Rest assured, all our wines are stored under ideal conditions in our cellar and the Shop in St Helier.
Q: What is your refunds policy? A: You have up to 7 working days following delivery to exchange the goods or request a refund, provided the items are returned in their original condition at your expense.
Q: How long are your offers valid? A: Our products are on sale until stocks run out. If a product is no longer available, we may offer an alternative with the client's agreement.
Q: How do you handle personal information and banking details? A: Your personal details are secured, and we may send you promotional offers unless you opt-out. Banking details are not stored or visible online during transactions.
Q: What laws govern your sales? A: Our sales are governed by Jersey legislation, and it is the responsibility of international clients to ensure compliance with their local laws.
Q: What is your policy on the sale of alcohol to minors? A: We comply with the Public Health Code, not selling alcohol to anyone under eighteen years of age. Clients must confirm they are of legal age when ordering.
Q: How are Bank Holiday orders managed? A: Orders placed over a Bank Holiday may be delayed and shipped on Friday. Contact us if your order is urgent.
Q: What happens if an item in my hamper is unavailable? A: If an item in a pre-designed hamper is missing, we may replace it with a similar product unless instructed otherwise at checkout.
Q: Do you deliver to Europe and overseas? A: Due to Brexit-related legislative changes, we regret that we cannot deliver outside England, Scotland, Wales, and Northern Ireland for Christmas 2021.
Q: How do I follow you on social media? A: You can follow us on Instagram and Facebook to stay updated with our latest news and offers.
