We take great pride in everything we do, so if something is not to your satisfaction, let us know and we’ll put it right.

Our Returns Policy

We aim for perfection and want you to be happy every time you shop with us. So in the unlikely event that something goes wrong, here's what we'll do to put things right.

Damaged Items

All our parcels are carefully packed by hand in our shop, and we go to great lengths to ensure they arrive in pristine condition. But if your order is damaged in transit, we'll collect it and replace it.

Please see below for details of how this works.

Delivery Charges and Other Services

If you are returning an item, whether it's because of an error on our part or damage we'll refund all delivery charges incurred by you (both for the initial delivery and the cost of returning it.)

To Return an Item

To arrange collection, please contact us giving the reason for the return. Any damaged goods would be collected (usually by courier) at our expense and at your convenience alternatively we could resend a new package. If you're returning an order because you are not satisfied, please tell us why and send it back to us in its original packaging.

For our address details below. This returns policy does not affect your statutory rights.

Cancelling an Item

You have the legal right to cancel your contract with us within 7 days of delivery. This right does not apply to products specifically made for you, products that are sealed, including for safety, hygiene or other legal reasons, once they have been unsealed after you receive them; perishable products, including food or beverage items which have an expiry date of up to 28 days after the date of dispatch; chilled or frozen products; or any other similar products which by reason of their nature cannot be returned. When you send a product back, please package it securely.

To cancel an item, or your whole order, please call us on +44 1534 733090 or email

Our Return Address is:

Maison de Jersey
33 King Street
St Helier

If you're returning items because of damage, an error on our part, or you're not satisfied with the quality, in addition to a full refund, we will reimburse you for the cost of sending the items back. For your protection, we ask that you use a Recorded Delivery service when returning items, because proof of posting is not proof of receipt. Please note, in all other circumstances you would be responsible for the costs of returning items.

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